“Customer Experience” is not only a buzz word. Selling products and services without listening carefully to your customers and offering them the experience they deserve, destroys customer retention and loyalty.

We map and analyze customer journey from need recognition to post-purchase behavior, in order to understand pain points on perceptions, rational experience and emotional attitudes.

We integrate data from various sources (operational, sales, 3rd party, social media, web traffic, call center).

We help you incorporate customer lifetime value and other effective experience metrics, and realize their correlation with customer retention and loyalty.

We provide insights on asking the right (and not the most) questions in satisfaction surveys and to utilize employee and partner feedback.

Marketing data is one of the most underutilized assets in many retail and consumer companies. Analysis is often limited to sales performance and calculation of market shares, leaving impactful stories hidden in marketing numbers.

We can unleash the potential of your marketing data.

We place your vision and requirements in the center of data analysis.

We gather and utilize data from various sources, such as historical sales of your and competitor products, SKU characteristics, customer behaviors and traits, and more.

We analyze the data with the appropriate tools and we suggest specific actions on your product portfolio configuration, your pricing tactics and your promotional options (discount level, timing, promo type, mechanic, etc).

There is no business guru better able to tell you what is best for the future of your organization, than yourself and your people.

We help you articulate your strategy and make it happen.

We gather and analyze data about your market, your customers and your brand, to provide impactful insights for your team to work on.

We help you understand the value of your brand and how your actions affect it.

We suggest best practices on go-to-market strategy, organization and tactics.

We coordinate and facilitate your team in shaping the future of your organization, and (more importantly) define and execute the necessary steps to get there.